FAQ
Where is Bagsybag located?
Bagsybag operates from the United States.
Business Address:
245 E 63rd St, New York, NY 10065, USA
Do you offer free shipping?
Yes, we offer free standard shipping on orders within the United States unless otherwise stated on the product page or during checkout.
How long does order processing take?
Orders are typically processed within 0–2 business days after payment has been successfully confirmed.
Processing is completed Monday through Friday, excluding public holidays.
What is the estimated delivery time?
After processing, orders are generally delivered within approximately 7–9 business days, depending on the destination and carrier service.
Estimated Total Delivery Time: 7–11 business days.
Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including weather conditions, holidays, transportation disruptions, or carrier-related delays.
Will I receive an order confirmation email?
Yes. After your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
The email will include your order details and purchase summary.
Do you provide tracking information?
Yes. Tracking information is provided for shipped orders whenever available from the shipping carrier.
Once your order has been dispatched, a tracking number will be sent to your email address.
Tracking updates may take approximately 24–48 hours to appear within the carrier's tracking system.
What is your Return and Refund Policy?
Eligible items may be returned within 30 days of delivery, provided they remain unused, unworn, and in their original condition with all applicable packaging and tags.
For complete details regarding return eligibility, refunds, and exclusions, please review our Return and Refund Policy page.
How can I request a return?
To request a return, please contact our customer support team and provide your order number along with the reason for your return request.
Email: support@bagsybag.store
Our team will provide instructions regarding the return process and eligibility requirements.
Are all products eligible for return?
No. Certain items designated as final sale, clearance, promotional, personalized, or otherwise non-returnable may not qualify for returns or refunds.
Any applicable non-returnable conditions will be disclosed on the relevant product page where applicable.
How can I contact customer support?
If you have questions regarding products, orders, shipping, returns, or other inquiries, you may contact our customer support team using the information below:
Bagsybag
Address: 245 E 63rd St, New York, NY 10065, USA
Phone: +1 (718) 335-9024
Email: support@bagsybag.store
We strive to provide clear communication and helpful customer support throughout your shopping experience.