Refund policy

At Bagsybag, we aim to provide clear information regarding returns, refunds, and exchanges for eligible orders.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must:

Be unused and unworn
Be returned in their original condition
Include original tags and packaging, where applicable
Be free from damage or signs of use not related to shipping

Returns that do not meet these eligibility requirements may be refused or may qualify only for a partial refund where permitted.

How to Request a Return

To initiate a return request, please contact us at:

Email: support@bagsybag.store

Please include your order number and the reason for the return request.

If your return request is approved, return instructions and any applicable return shipping information will be provided.

Returns submitted without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Customers are encouraged to inspect their order upon delivery.

If you receive an item that appears damaged, defective, or different from the item ordered, please contact us promptly after delivery.

We will review the information provided and determine an appropriate resolution based on the circumstances of the order.

Exchanges

We may offer exchanges for items that are:

Damaged
Defective
Incorrectly shipped
Received in a size different from the size ordered

To request an exchange, please contact customer support and provide relevant order information and supporting photos when requested.

Exchange requests are subject to product availability and review.

Restocking Fees

Bagsybag does not charge restocking fees for approved returns.

Refund Process

Once a returned item is received and inspected, customers will be notified regarding the status of their refund request.

If approved, refunds will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 7 business days after review and approval. Depending on the payment provider or financial institution, additional processing time may be required before the refund appears in the customer's account.

Promotional Discounts

Promotional discounts and coupon codes must be applied during checkout before an order is submitted.

Discounts that were not applied at the time of purchase generally cannot be added retroactively after an order has been completed.

Contact Information

For questions regarding returns, refunds, exchanges, or order-related assistance, please contact:

Bagsybag

Address: 245 E 63rd St, New York, NY 10065, USA

Phone: +1 (718) 335-9024

Email: support@bagsybag.store

Our team aims to respond to inquiries in a timely manner and provide assistance regarding return and refund requests.